The Vision and Mission of our agency regarding the quality of service we provide and our desire to enrich the community is as follows:
FamilyCare will, in partnership with our communities, be dynamic, responsive and proactive in our services, to work with families and individuals, enhancing their strengths throughout their lives.
We have developed a mission statement centred around the type of service delivery we believe will assist us to achieve our vision:
FamilyCare is committed to achieving its vision by:
- Focusing on practices that embrace the existing strengths of families, individuals and communities;
- Developing partnerships and alliances that contribute measurable value to client outcomes;
- Contributing to the development of the communities in which we work;
- Investing in continuous improvement in practices and processes.
FamilyCare have outlined some core organisational values that all staff and committee members are aware of and aim for as another means of ensuring that our organisation operates in an environment that will foster our ability to achieve our Vision and Mission.
These core values are:
- Respect - for all people;
- Empowerment – of staff and clients to achieve individual and organisational goals and objectives;
- Integrity – our actions are consistent with our beliefs;
- Leadership – on issues which impact on families in the community;
- Communication – a commitment to open and on-going dialogue with all stakeholders;
- Professionalism – the skills of staff and the way they interact with families.
Finally, we operate by two central philosophies that underpin all the work we do in all of our programs.
These central philosophies are:
- All people are to be treated with respect, with due regard to issues of confidentiality and safety:
- The family unit is the best form of support, nurturing and care, enhancing our sense of belonging and identity.
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